When starting the rental make sure the scooter/bike is freely hanging in the lock and not applying pressure or binding the lock mechanism. If so, just move the scooter/bike to take pressure off the lock.
When ending the ride remember to “Push down and hold the RED lock handle to end the ride” allowing the locking mechanism to fully close. Make sure the scooter/bike is not obstructing the locking mechanism.
Rental charges will continue until the scooter/bike is returned to the original lock and securely locked and the ride is ended in the APP.
Scooters not returned to the original lock and the ride ended in the APP, within 12 hours, will be charged the full replacement cost of the scooter/bike.