Terms

The RAILZ, INC. web site was designed for customer satisfaction. Satisfied customers are our best advertisement, so we encourage you to give us feedback on how we are doing. email us at: support@railzusa.com

TERMS: Prepay only.

PRICES: All prices are subject to change without notice. Prices reflect single unit cost, except where noted, no quantity discounts allowed. There may be price changes in accordance with our suppliers.

RETURNS: No item will be accepted for return after 30 days from date of purchase, unless it is an item still under warranty. Retain original receipt, for your records, and send a copy of the receipt with any warranty related correspondence or returned items (Warranty is not valid without the receipt). Claims for shortage, breakage or any other reason must be made within 48 hours of receipt. Shipping containers must be kept if shipment is damaged or short. All returns are subject up to a 25% restocking fee. The customer is responsible for all freight charges incurred. If an item was damaged in shipment: Immediately report this type of damage to the parcel carrier and have them file an inspection report to contact the distributor from whom you purchased the item, for further instructions.

CANCELLATION CHARGES: Orders may be canceled without charge providing your request is received prior to shipment. If the merchandise has been shipped there will be up to a 25 % restocking fee, plus all freight charges incurred. Please get cancellation conformation to avoid these charges.

SHIPPING: Shipping charges will be prepaid and added to your invoice. Shipping charges are part of your invoice and are due accordingly. Shipping charges are not discountable.

OTHER ORDER INFORMATION: We reserve the right to split shipments. We sell on first come first serve basis.